RFP - Information Technology Managed Services Provider
FAQ - Information Technology Managed Services Provider (MSP)
FAQ - Information Technology Managed Services Provider (MSP)
FAQs on RFP for IT MSP
- How many servers are in place?
- VM hyper visor & 2 virtual servers.
- Is there a network diagram?
- No. Each site operates independently.
- No. Each site operates independently.
- How will assistance be requested?
- There will be a point of contact for requests requiring approval & any escalation needed. Otherwise, users will make requests per MSP procedure.
- There will be a point of contact for requests requiring approval & any escalation needed. Otherwise, users will make requests per MSP procedure.
- Will onsite support be needed?
- It will be needed on occasion, but not routinely.
- It will be needed on occasion, but not routinely.
- How many wireless access points are there?
- 9 Ubiquiti AC Pro WAPs.
- 9 Ubiquiti AC Pro WAPs.
- How many firewalls?
- 7 Meraki (6 MX68W, 1 MX67W).
- 7 Meraki (6 MX68W, 1 MX67W).
- How many smart switches are utilized?
- 3 Ubiquiti Pro 48(2)/24(1) in the main office.
- 3 Ubiquiti Pro 48(2)/24(1) in the main office.
- Is there an Active Directory?
- The main office has an Active Directory. All other locations are set up in a workgroup. EntralD is used for MS 365 authentication but separate from the network.
- The main office has an Active Directory. All other locations are set up in a workgroup. EntralD is used for MS 365 authentication but separate from the network.
- Where are computers used?
- We have 21 employees using desktops, laptops, and tablets. Some employees can log-in remotely. Additionally, we have community centers and classrooms with computers that our residents can use. Due to renovations, not all are in use at this time and some may be obsolete.
- We have 21 employees using desktops, laptops, and tablets. Some employees can log-in remotely. Additionally, we have community centers and classrooms with computers that our residents can use. Due to renovations, not all are in use at this time and some may be obsolete.
- Is software provided by your current IT vendor?
- Yes.
- Yes.
- What brand of computers are used primarily?
- Lenovo.
- Lenovo.
- Is equipment (computers, servers, peripherals) owned by BHA?
- Yes.
- Yes.
- Is the VoIP phone system in place?
- Yes, and it is maintained by a separate vendor from IT.
- Yes, and it is maintained by a separate vendor from IT.
- What software is used and what services are provided by the current vendor?
- We want the new MSP to propose their recommendations and provide solutions that they feel will benefit BHA.