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Hours of Operation: Monday-Friday 7:30am-4:30pm (Closed Saturday, Sunday and Holidays)

Maintenance Service Request Process:

  • Dial 336-226-8421 and ask for the maintenance department or Ext. 212 and leave message.
  • Provide your name, address, phone number and information about your service request.

Emergency Service Request (after hours)

  • Dial 336-226-8421
  • Provide your name, address, phone number and information about your service request to the answering service attendant.  The attendant will have the maintenance technician contact you.
  • You MUST stay near the phone until the afterhours maintenance technician contacts you.  If you do not have a contact number or cannot stay near the phone, we cannot assist you. It is important that you provide the correct information when placing your call.
  • The maintenance staff may ask you to trouble shoot and assist with gathering more information about your service request.  This process will help the maintenance technician address calls efficiently.

*Calls made after normal business hours are considered overtime calls

The following are considered emergencies for after-hours Maintenance calls:

  • No heat (in severe weather only, inside temperature must be below 60 degrees)
  • No refrigeration
  • No electricity
  • No hot water (may require that you wait until the next business day)
  • Burst water lines
  • Elevator issues (Burlington Homes only)
  • Fire alarm (low battery signal may be required to wait until the next business day)
  • Gas leak (does not apply to Spencer Brown Thomas or Burlington Homes)
  • Commode clogged
  • Air conditioner not working (call to have next business day service arranged)

*If you request service and the maintenance technician determines your situation was not an emergency or is resident neglect, you will be charged the overtime rate.

* Please avoid calling the after-hours line for routine maintenance repairs.

* Do not allow your children to call the maintenance department.