Maintenance

Hours of Operation: Monday - Friday 7:30 AM - 4:30 PM (Closed Saturday, Sunday, and Holidays)

Maintenance Service Request Process:

• Dial 336.226.8421 and either ask for the maintenance department or extension 212 and leave a message.
• Provide your name, address, phone number, and information about your service request.

Emergency Service Request (After Hours)

• Dial 336.226.8421
• Provide your name, address, phone number, and information about your service request to the answering service attendant.  The attendant will have the maintenance technician contact you.
• You MUST stay near the phone until the after-hours maintenance technician contacts you.  If you do not have a contact number or cannot stay near the phone, we cannot assist you. It is important that you provide the correct information when placing your call.
• The maintenance staff may ask you to troubleshoot and assist with gathering more information about your service request.  This process will help the maintenance technician address calls efficiently.

*Calls made after normal business hours are considered overtime calls

The following are considered emergencies for after-hours Maintenance calls:

• No heat (in severe weather only, inside temperature must be below 60 degrees)
• No refrigeration
• No electricity
• No hot water (may require that you wait until the next business day)
• Burst water lines
• Elevator issues (Burlington Homes only)
• Fire alarm (low battery signal may be required to wait until the next business day)
• Gas leak (does not apply to Spencer Brown Thomas or Burlington Homes)
• Commode clogged
• Air conditioner not working (call to have next business day service arranged)

* If you request service and the maintenance technician determines your situation was not an emergency or is resident neglect, you will be charged the overtime rate.
* Please avoid calling the after-hours line for routine maintenance repairs.
* Do not allow your children to call the maintenance department.